Jr. Customer Support Assistant
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Job Details
Jr. Customer Support Assistant
Why Tekki Web Solutions Pvt. Ltd. ?
We has diversified the business over the last 16+ years. We are a leading software development an ISO certified company which focuses on providing the clients with high-quality IT solutions to automate and simplify their business. We are a large and creative team of solution architects, programmers, IT consultants for mobile apps, web portals, and custom web applications, software as a service products (SaaS), E-commerce integrations and online tools for enterprises.
Our highly skilled teams work together to do what’s never been done before, every day. Tekki Web Solutions Pvt. Ltd. is actively designing and developing, meaningful and challenging projects using cutting-edge technology, with the ultimate goal to raise the bar even higher. Our culture is to built on open communication, togetherness and equal opportunities. It is easy to be creative and enthusiastic about your work, when you are a part of such a supportive environment..
Our DNA
🚀 Innovation-first mindset with real-world impact
🧠 Strong focus on engineering quality, scalability, and performance
🤝 Open communication, team ownership, and equal growth opportunities
🌍 Global exposure with challenging, meaningful projects
📈 Continuous learning culture aligned with modern tech stacks
💬 About the Role
We're looking for enthusiastic Customer Support Executives to join our team in Ludhiana. This is a full-time opportunity for freshers looking to build a career in customer service and client support.
As the first point of contact for our clients, you'll provide timely, professional, and effective support across multiple communication channels while ensuring an excellent customer experience.
We value long-term commitment and are looking for candidates who are willing to grow with us and commit to a minimum tenure of one year.
🎯 Key Responsibilities
💬 Customer Support
- Respond to customer inquiries via email, chat, and phone
- Provide accurate, timely, and professional support
- Resolve customer issues while ensuring a positive customer experience
- Maintain a courteous, empathetic, and customer-first approach
🤝 Operations & Coordination
- Coordinate with internal teams for timely issue resolution
- Maintain accurate records of customer interactions and support requests
- Meet customer service quality standards and performance targets
- Follow support processes and documentation best practices
🎓 Qualifications
- Basic computer knowledge and familiarity with email and chat tools
- Good English communication skills (written and verbal)
- Fast and accurate typing skills
- Ability to manage multiple customer queries efficiently
- Willingness to learn and adapt in a fast-paced environment
💻 Required Skills
- Communication: Customer Interaction, English (Written & Verbal)
- Customer Support: Email, Chat, and Phone Support
- Computer Skills: MS Office, Email Handling, Basic Software Usage
- Problem Solving: Issue Resolution, Time Management, Multitasking
- Documentation: Customer Records and Support Documentation
⭐ Preferred Skills
- Prior experience in Customer Service (preferred but not mandatory)
- Familiarity with CRM or ticketing systems
- Strong customer empathy and active listening skills
- Experience with live chat support and multi-channel communication
- Ability to document issues and escalate them effectively
- Strong problem-solving and interpersonal skills
➕ Good to Have
- Basic understanding of customer support processes and service etiquette
- Ability to handle multiple customer queries simultaneously
- Willingness to work in rotational shifts (if applicable)
- Interest in learning about IT services and digital products
💼 Why Join Tekki Web Solutions Pvt. Ltd.?
🌍 Global Exposure – Work with international clients on exciting and challenging projects.
🤝 Supportive Culture – Thrive in a collaborative environment built on teamwork, innovation, and ownership.
📈 Career Growth – Unlock continuous learning opportunities with a clear path for professional development and advancement.
"Ready to lead and grow? Apply now and be part of our success story!"
👍 Competitive Salaries - Competitive salary with monthly bonuses and the ability to get a pay raise every time you grow your skills.
👍 Work-life balance - Excellent working hours to maintain the work-life balance of employees.
👍 Training and Mentorship - Get ahead at work with regular training programs planned at every level.
👍 Super Saturdays - The opportunities of all Saturdays off help employees to spend quality time with family.
👍 Monthly Meetings - Monthly general meetings for discussion of company's agenda and technology trends.
👍 Festival/Birthday Celebrations - Employee's birthdays and festival celebrations to enhance co-operation among team members.
👍 Healthcare - The well-being of our teammates is our priority, which is why we offer compulsory medical insurance.
👍 Flexible Work Shifts - Day and Night work shifts for employees to let them choose as per their time flexibility.
👍 Immigration Support - We offer and support our employees with a business visa facility.
👍 Overtime Monthly Cash - Overtime working is every month transferred to the bank directly.
👍 Emergency Fund - We support our employees with an emergency fund facility, when needed.
👍 Learning and Development Program (TWS Academy) - Several learning programs are organized to enhance the knowledge and expertise of our employees.
👍 Employee Referral Reward - In TWS an employee can take a cash reward for referring a new joinee.
👍 Performance based incentives and Employee of the month Recognition - Extra perk or bonus can be covered from your monthly best performance and growth of your skills by achieving performer or the month.