Why Tekki Web Solutions Pvt. Ltd. ?

We has diversified the business over the last 16+ years. We are a leading software development an ISO certified company which focuses on providing the clients with high-quality IT solutions to automate and simplify their business. We are a large and creative team of solution architects, programmers, IT consultants for mobile apps, web portals, and custom web applications, software as a service products (SaaS), E-commerce integrations and online tools for enterprises.

Our highly skilled teams work together to do what’s never been done before, every day. Tekki Web Solutions Pvt. Ltd. is actively designing and developing, meaningful and challenging projects using cutting-edge technology, with the ultimate goal to raise the bar even higher. Our culture is to built on open communication, togetherness and equal opportunities. It is easy to be creative and enthusiastic about your work, when you are a part of such a supportive environment..

Our DNA

🚀 Innovation-first mindset with real-world impact
🧠 Strong focus on engineering quality, scalability, and performance
🤝 Open communication, team ownership, and equal growth opportunities
🌍 Global exposure with challenging, meaningful projects
📈 Continuous learning culture aligned with modern tech stacks

Job Overview

We are currently seeking Customer Support Executives to join our team in Ludhiana. This is a full-time opportunity for freshers who are looking to start their career in the customer service and support domain.

As a Customer Support Executive, you will serve as the first point of contact for our clients, providing timely, professional, and effective support across multiple channels while ensuring excellent customer experience.

Key Responsibilities

⦁ Respond to customer inquiries and resolve issues via email, chat, and phone
⦁ Provide accurate, clear, and timely information to customers
⦁ Maintain a professional, polite, and positive attitude in all interactions
⦁ Coordinate with internal teams to ensure effective issue resolution
⦁ Maintain proper records of customer interactions and support requests
⦁ Meet or exceed defined customer service quality standards and targets

Qualifications

⦁ Basic computer knowledge (email handling, chat tools, standard software usage)
⦁ Good English communication skills (verbal and written)
⦁ Fast and accurate typing skills
⦁ Ability to work efficiently under pressure and manage multiple queries
⦁ Willingness to learn and adapt in a fast-paced environment

Preferred Skills

⦁ Prior experience in customer service (an added advantage, not mandatory)
⦁ Familiarity with CRM tools or ticketing systems
⦁ Strong listening skills and a problem-solving mindset
⦁ Strong customer empathy and active listening approach
⦁ Familiarity with live chat support tools and multi-channel communication
⦁ Ability to document issues clearly and escalate using structured reporting formats

Good-to-Have

⦁ Basic understanding of customer support processes and service etiquette
⦁ Ability to handle multiple customer queries simultaneously
⦁ Willingness to work in rotational shifts (if applicable)
⦁ Interest in learning about IT services and digital products

Why Join Us:

⦁ Opportunity to work with international clients and gain valuable experience
⦁ Collaborative and supportive work environment
⦁ Room for growth and advancement within the company

“Ready to start your career and grow with us? Apply now and be part of our success story!”